Refund Policy
Last updated: December 2024
We Offer Full Refunds
Your satisfaction is our priority. If you're not happy with our service, we'll make it right.
Eligible for Refund
- Request within 7 days of purchase
- Technical issues preventing service use
- Duplicate or accidental charges
- Service not as described
- Annual plan cancellation (pro-rated)
Not Eligible
- Request after 7 days of purchase
- All credits have been used
- Violation of Terms of Service
- Chargebacks without contacting us first
How to Request a Refund
- 1Contact Us
Email us at refunds@zerobg.ai or use our contact form with your account email and reason for refund.
- 2Review Process
We'll review your request within 1-2 business days and may ask for additional information.
- 3Refund Issued
Once approved, refunds are processed within 5-10 business days to your original payment method.
See also: Terms of Service • Privacy Policy